Frequently Asked Questions



Introduction:

1. What is "Performance Management"?

"Performance Management" is the process that organizations use to plan, evaluate and review employees’ work effectiveness and overall contributions to the success of the organization.



2. What is wrong with traditional Performance Management systems?

The traditional Performance Management process typically includes a year-end annual review, conducted by each manager for every employee they manage. Often, another planning meeting is conducted at the beginning of the year to establish goals for the next year. In between, a lucky employee might receive a mid-year review (and if you’re very lucky maybe a quarterly check-in), but otherwise often must wait until the end of the year again for additional feedback on her performance. To prepare for these annual performance reviews, employees often spend hours or more to prepare self-evaluations, and managers might spend dozens of hours completing reports for their direct reports, not to mention completing 360 reviews for their peers and manager.
The key challenges with current Performance Management systems include:


  • Very infrequent feedback, perhaps only once a year
  • Very time consuming for employees, and especially for managers
  • Too expensive and complicated for smaller and medium-sized business

BlinkEval presents an intuitive solution to facilitate real-time feedback for employees. Feedback not just once or twice a year, but dozens – potentially hundreds – of points of actionable feedback.



How does BlinkEval work:

1. How exactly do I provide a rating and feedback?

Ratings and Feedback can be submitted in a matter of seconds. First, log in to your account. If you have connected your calendar, your most recent meeting will pre-populate the rating template. (If you need to connect your calendar, you can do so in your settings page. See here for help.) Step 2: Move the slider to rate the meeting and participants. Step 3: Add any comments or other notes. Step 4: Submit. That's all there is to it!
For more information on getting started, see here.



2. Can I evaluate individual performance relative to pre-established goals?

No, we have built BlinkEval based upon the principle of simple, frequent and actionable feedback. Thus we avoid identifying employee goals, but rather focus on performance results in each colleague interaction relative to your colleagues’ expectations.



3. What about my personal goals? Does BlinkEval incorporate individual goals?

Not currently. We believe the most important piece of feedback is whether employees meet the expectations of their managers, their peers and the colleagues they may manage, for as many interactions as possible. Incorporation of personal goals can be accomplished by your current HRIS or PM vendor, and may be incorporated into BlinkEval in the future, depending on our customers’ needs.



4. Can I use this to provide feedback to customers, vendors or other non-colleagues?

Yes. Many of our early customers have used BlinkEval to solicit feedback from customers after meetings or conference calls. They have found it to be valuable to give a heads up to customers to expect an email notification from BlinkEval after the meeting is complete, and that their feedback will take between 15-60 seconds and will be extremely valuable to improving effectiveness.
Please recognize that your relationships with outside parties may be more sensitive than feedback to colleagues, so consider how you provide feedback to customers and vendors very carefully.



5. What if I don’t want to provide feedback to certain individuals when prompted?

You are always able to "skip" feedback for any particular event or any individual associated with any event. Just don’t place the rating slider on the scale for that event or individual.



6. What if I want to skip the notes to the feedback?

To skip adding a note, simply click on the "No Thanks" button when prompted to add a note. However, since comments are particularly valuable to help explain why someone exceeded or fell short of your expectations, the narrative comments tend to be more valuable than the rating alone.
To make it easier, we have "prepopulated" notes that correspond to the most frequent comments – you may drag and drop (or click) these notes into the comments box to help save you time.



7. What if I want more detailed feedback from my manager/peer/report?

Use your feet and go visit your colleague, or use your fingers and phone them. More in-depth one-on-one conversations are always beneficial, particularly if there is a disconnect between performance and expectations.
We are working on building product enhancements to future product releases to request more detailed feedback.



8. Can I use BlinkEval on my mobile phone?

Yes. BlinkEval has been optimized for most mobile devices. Both the BlinkEval home page and the Application should be accessible and usable on your phone or tablet. If you would like to add a BlinkEval icon/link to your home screen, please follow these instructions:
Navigate to www.blinkeval.com.
Android: Click on browser menu and select "Add to Home Screen".
iOS: Click the share button (the rectangle with an upward arrow). Tap the "Add to Home Screen" icon.
A BlinkEval icon will be added to your home screen. When you open the app, click on the menu in the upper right and either sign in, or go straight to your dashboard to start providing feedback.



Interpretation and Company use of feedback

1. What does my "Does Not Meet" expectations rating mean?

One "DNM" rating is usually not serious and could be the result of ineffective communication of expectations for your performance (or expectations for the meeting/call). Take the opportunity to communicate with your manager or colleague(s) to clarify expectations for your role in the next meeting or call.
Several "DNM" ratings may suggest the need for more clarification with your manager. Take the opportunity to arrange a more in depth discussion with your manager or someone from HR.



2. Can my Company see the ratings people give to me?

Typically, only HR will have access to individual ratings and comments. The purpose is to allow HR to ensure that consistently high performers are receiving appropriate recognition, and those who may be falling short of expectations receive appropriate coaching and feedback to ensure their long-term success.
Your colleagues will not be able to view your ratings or feedback, unless your company has chosen to provide the information to managers. Some of our customers have chosen to share with managers the ratings and feedback for their direct reports, so they can more proactively recognize high performers and provide coaching those falling short.



3. What will my ratings be used for?

Typically, ratings are only used for individual performance feedback so that all employees can communicate expectations more effectively and work to meet and exceed those expectations. Individual performance and achievements can be more immediately recognized.
Occasionally, some of our customers will use the annual log of ratings and comments as an input into the annual review process. In those cases, ratings may influence individual merit increases and/or annual bonuses or other rewards, depending on your company’s reward strategy and compensation administration guidelines.



4. Will my pay or future promotions be influenced by my ratings or feedback?

We advise our customers to avoid using BlinkEval for pay decisions for at least 12 months, in order to better understand how employees use the product and to ensure BlinkEval is being used to add value to your workforce. Please contact your HR department to understand if and how BlinkEval will figure into your compensation, rewards or career opportunities.



Accounts, Settings, and Pricing

1. What is the difference between an "Individual Account" and a "Company Account"?

Any individual can sign up for a free individual account and provide ratings and feedback for any meeting. Individual account users can view all ratings and feedback provided to them by others.
A "Company Account" is similar to an individual account, but organized by your employer. This allows employers to invite groups of employees to join BlinkEval at once, so entire departments or business units can use the tool.



2. Why should I use my work email when I register my account?

Since BlinkEval will pre-populate your feedback templates with event information from the calendar connected with the email address you use when registering your account (note: calendar integration does not occur automatically; you will still need to connect your calendar in your settings). BlinkEval will also send email notifications to the email address you register.
If you do not want to provide feedback on a particular event on your calendar, you may always decline and skip a particular feedback event.
In the future, we will be adding functionality to allow users to add a personal email address as well, so they can connect to a second personal calendar, if desired.



3. How do I connect my calendar?

Log in and click on Settings. At the bottom of your Settings page, you can easily connect your calendar.
See here for more help on setting up your account.



4. How does the pricing for Company Accounts work?

Company accounts are free for the first 100 users. Beyond that you will need to enter a credit card number into your billing information. If you have 500 or more users and wish to be invoiced separately, please contact us at support@blinkeval.com.



5. What happens if I need to add or delete users after we sign up for our Company Account?

You may add as many additional users as you need. Once you have added your credit card information into your billing information, additional users added during the month will be incorporated into your following month’s billed amount.
If you delete users during the month, your following month’s billed amount will be reduced accordingly. Unfortunately, we cannot offer refunds for unused user licenses.



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